Frequently Asked Questions

Below is a list of the most common questions guests have, please browse below and feel free to contact us should there be any questions you have that’s not listed.

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How long does the booking process take?

Bookings are instantaneous, with exceptions. We will only only secure the booking if payment is completed within 24 hours.

What methods of payment accepted?

EFT, credit card and zapper are accepted. However, if credit card has been used for booking we will then require credit card and ID on check in for validation.

Can I use more than one payment method to pay for a reservation?

You certainly can. However we will always need to see all credit cards used for payment.

Booking Questions

Can I make changes to a pending reservation request?

Yes. Please edit your reservation via our web portal or alternatively e-mail us at stay@pointboutiquerentals.co.za to change your reservation.

How do I cancel a reservation request?

You may do this from our web portal or you may e-mail us at stay@pointboutiquerentals.co.za

How do I check the status of my reservation?

You may view reservation status from our web portal.

How do I find my reservation?

It will be on your web portal under reservations.

When am I charged for a reservation?

As soon as reservation is made, you will be e-mailed an invoice for payment, booking is secured once payment is received within 24 hours.

Help on your reservations

What happens if my host cancels my reservation?

Depending on the scenario, your host may be liable to a cancellation fee with us.

What is the Resolution Center?

It’s where a resolution is found between us, yourselves and your host.

What should I do if I forgot something at a place I stayed?

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Should I book if I have not heard back from the host?

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How do I share trip details with others?

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